Contact Us

Both EQ and SSCL helpdesks will be open across the 2025 Christmas and new year period from 9am to 5pm each day (EQ closes 1630 on Wednesdays), and will be closed on Christmas Day, Boxing Day and New Year’s Day.

To send us an enquiry about your pension email sscl.mps.mccloud.remedy@police.sscl.com

We aim to reply within 5 working days. If your enquiry is more complex it may take longer.

Or you can call us on:

0207 161 2222 (press options 1, 4, 3). This number works from abroad.

We can provide information and support; unfortunately, we can’t give you financial advice.

Online help sessions

Starting from 2025, online sessions, hosted by the Met, will take place. To find out the dates of the session and to get the link to join email sscl.mps.mccloud.remedy@police.sscl.com

You'll need to download the Microsoft Teams app to join the online sessions.