News and Updates...

Both EQ and SSCL helpdesks will be open across the Easter 2026 period from 9am to 5pm each day (EQ closes 1630 on Wednesdays), and will be closed on Good Friday and Easter Monday.

Most 2025 pension statements (ABS) have been issued to serving Officers and we have written to the small number of  Officers still awaiting a 2025 statement because, for example, information is still awaited from third parties. If you have a query about your 2025 statement or a problem accessing it on the EQ Pensions Portal, there are FAQs on the MSS portal, or you can contact EQ by email mymetpension@equiniti.com or the Pensions Helpdesk on 0300 123 0828 (option 1, 4, 1 – this is usually the quickest route for resolving log-in or password issues ).

We have also written to explain the position to those Scheme Members who are still awaiting a McCloud Remediable Service Statement (RSS) which we are continuing to process as quickly as possible. If you need information, or have a query about, the McCloud Pension Remedy additional background information can be found on the NPCC website at Police Pension Info - policepensioninfo.co.uk which includes a McCloud remedy Calculator, or if you have queries about your personal RSS, you can contact the SSCL McCloud helpdesk by e-mailing; SSCL.MPS.McCloud.Remedy@police.sscl.com , We and EQ will respond to queries as quickly as possible but there may be a delay in doing so during the Easter  period.