News and Updates...

Both EQ and SSCL helpdesks will be open across the 2025 Christmas and new year period from 9am to 5pm each day (EQ closes 1630 on Wednesdays), and will be closed on Christmas Day, Boxing Day and New Year’s Day.

Most 2025 pension statements (ABS) have been issued to serving Officers. If you have a query about your statement or a problem accessing it on the EQ Pensions Portal, there are FAQs on the MSS portal, or you can contact EQ by email mymetpension@equiniti.com or the Pensions Helpdesk on 0300 123 0828 (option 1, 4, 1 – this is usually the quickest route for resolving log-in or password issues ).

We have also written to explain the position to those Scheme Members who are still awaiting a McCloud Remediable Service Statement (RSS) which we are continuing to process as quickly as possible. If you need information, or have a query about, the McCloud Pension Remedy additional background information can be found on the NPCC website at Police Pension Info - policepensioninfo.co.uk which includes a McCloud remedy Calculator, or if you have queries about your personal RSS, you can contact the SSCL McCloud helpdesk by e-mailing; SSCL.MPS.McCloud.Remedy@police.sscl.com , We will respond to queries as quickly as possible but there may be a delay in doing so over the Christmas and New Year period.